Expert Mechanics
When seeking services and advice in regards to car maintenance you need to know you are in the hands of experts. Save yourself a considerable amount of time and money by dropping in on Ipswich City Mechanical.
From complex repairs to common issues such as overheating and timing belt maintenance we can keep your vehicle performing at peak performance in Ipswich. Regardless of the time and Km’s done since your last service we can perform maintenance at regular intervals. Benefit from our experience, affordable prices and honest, friendly service.
We offer 12 months warranty on workmanship carried out by Ipswich City Mechanical. Parts at manufacturer or suppliers warranty unless otherwise stipulated. As an RACQ approved repairer, we are backed by a 12 month / 20,000klm national wide warranty.
IPSWICH CITY MECHANICAL
Our dedicated mechanics grew up in Ipswich and take pride in serving the community.
Ipswich City Mechanical are certified by the top automobile associations state and nation wide.
Founded in April 2006 by Brook Goodwin, with the assistance of his wife Adele, Ipswich City Mechanical is a locally owned and operated business. While completing his apprenticeship as a mechanic Brook also worked for RACQ as a Roadside Service mechanic and tow truck operator
Don’t take risks or cut corners where a vehicle is involved. We’re committed to keeping you and your family safe.
An Award Winning Team
Some people may find a visit to the mechanic intimidating. At Ipswich City Mechanical we take pride in providing personalised car maintenance. Explaining everything in simple terms we will walk you through the process and show you exactly what services will be performed. We can even save the old parts, if possible, so you can see exactly what has been replaced.
MISSION STATEMENT
Our mission at Ipswich City Mechanical is to provide the highest quality car service and repairs with exceptional customer service.
We provide this by holding ourselves as a team and individuals to a higher standard of excellence and continually educating our customers on their car needs.
We want to see safe cars on the roads not just for our customers and their families but for ours too.
VISION STATEMENT
Ipswich City Mechanical will offer a one-stop-shop and be the experts in Ipswich by continuing our training, with the use of technology for proper diagnosis and by providing exceptional customer service that exceeds our customers’ expectations.
Our Values
INTEGRITY
What we say is what we will do. We will always do what’s right for our customers.
COMMUNICATION
We will always display and use open and honest communication with our customers and within our team.
EMPATHY
We will always do a better job for our customers by understanding what they need their car for and by seeing things from their perspective.
VALUE
We make an impact by delivering value. Doing more than our customers expect and doing it in a cost-effective and timely manner.
PASSION
We are passionate & energetic about what we do. We can work smarter to solve our customers’ problems.
SAFETY
We want our customers and their families to be safe in their cars. We also want our own families to be safer on the road.
Commitment to our Customers
Ipswich City Mechanical commits to offer honest repair advice about the condition of their cars, offer repair options based on needs, and ensure that customer car are repaired properly and professionally the first time, with quality parts.
Treat our customers and their cars with the highest regard and to offer superior customer relations, keep open lines of communication with our customers to ensure that their cars are diagnosed and repaired correctly and efficiently, and to address any and all customer concerns.
Offer a clean and comfortable environment for our customers, to exceed our customers’ expectations in every way, and to guarantee all repairs.
SCHEDULE YOUR BOOKING TODAY
Our friendly staff can provide a quote tailored to your unique needs and requirements. At Ipswich City Mechanical we take pride in providing personalised car maintenance.
